Privacy Policy

1. Data We Collect

When you use our website contact form or contact us directly, we may collect:

• Full name
• Email address
• Phone number (if provided)
• Message content relating to your watch or enquiry

We also collect standard technical data automatically when you visit the website, including IP address, browser type, pages visited, and the time of your visit. This data is handled by our analytics provider and is not linked to your identity by us.

Legal basis: Handling your enquiry and providing services (contract performance); our legitimate interest in understanding how our website is used (analytics); your consent where obtained (cookies).

2. How We Use Your Data

• To respond to enquiries and arrange watch services
• To communicate with you about work in progress on your watch
• To issue receipts and service records
• To improve our website and understand visitor behaviour (aggregated analytics only)
• To comply with Thai legal obligations where required

We do not use your data for unsolicited marketing. We do not sell, rent, or share your personal data with third parties for their own commercial purposes.

3. Data Retention

Enquiry and contact data is retained for up to 24 months from last contact, after which it is deleted or anonymised. Service records (non-personal technical notes about work performed) may be retained for up to 7 years for business and accounting purposes. Analytics data is retained in aggregated, anonymised form.

4. Third-Party Services

We may use the following third-party tools, which have their own privacy policies:

• Google Analytics — website usage statistics
• Google Maps — embedded map on our homepage (no interaction required)
• Font services (Google Fonts) — loading typefaces for display

We do not share personal enquiry data with these services. Analytics data is aggregated.

5. Cookies

We use cookies to remember your cookie preferences and to gather anonymous analytics. Essential cookies are required for the website to function. All other cookie categories are optional and subject to your consent.

For full details, please read our Cookie Policy.

6. Data Security

Our website is served over HTTPS. Access to any personal data stored by us is restricted to Rung Watchworks staff who need it to handle your enquiry or service. We do not store payment card data. In the event of a data breach that affects your rights, we will notify you promptly.

7. Your Rights

Under Thailand's Personal Data Protection Act B.E. 2562 (PDPA) and applicable principles, you have the right to:

• Access personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Receive a portable copy of data you have provided
• Lodge a complaint with the Office of the Personal Data Protection Committee (PDPC) of Thailand

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

8. External Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies directly.

9. Children's Privacy

Our services are not directed at persons under the age of 18. We do not knowingly collect personal data from minors. If we become aware that we have done so inadvertently, we will delete it promptly.

10. Changes to This Policy

We may update this policy from time to time. The revised version will be posted on this page with an updated date. Continued use of the website after changes constitutes acceptance of the updated policy. For significant changes, we will note them prominently.